Frequently Asked Questions

Q: Do I have to download an app to use the restroom?

A: No, patrons of our partner retailers can get a courtesy code from their staff, just like they’d ask for a restroom key, but we hope you’ll give the app a try – it’s quicker and easier.

Q: Do I have to pay for Good2Go if I’ve made a purchase at the retailer?

A: No, restroom access remains free for patrons. Ask the staff for a courtesy code or download and use the app for free!

Q: How much does it cost to use the app?

A: Using Good2Go is free for a limited time; we hope you’ll give it a try. When the trial period ends, the app will remain free for patrons of the retailer.

Q: Do I have to be in-store to join the queue?

A: Yes, but no need to wait by the restroom door. The app waits in line for you and notifies you when it’s your turn.

Q: Can I install Good2Go at my retail location?

A: Yes. Click the retail install button above to tell us more about your business. We’ll be in touch!

Q: Does the door lock automatically?

A: Yes. It’s all hands-free!

Q: Do I need my phone to exit?

A: No, for a hands-free exit, just wave at the sensor near the door. You can always use the handle, if preferred.

Q: Is Good2Go only available in San Francisco?

A: For now! We will be launching in other major cities soon. Want Good2Go in your city?